Address and contact
| Channel | What it is for | Response time |
|---|---|---|
| Site email: [email protected] | Corrections, feedback and cooperation requests for the Bonus Desk team | Usually within 24 hours |
| Cango live chat (inside the casino) | Casino account, payment and technical questions | About 2 minutes, 24/7 |
To contact Cango Bonus Desk AU about our bonus arithmetic, or to suggest an update to a page, write to the site email above. The inbox is read by our editorial team only, and we answer most messages within a working day. Please do not send account questions there, such as login problems or deposit disputes: we cannot see casino accounts. For anything that involves your real-money balance, the casino’s live chat is open 24/7 and is the fastest route to an answer.
We do not publish a phone number or a postal address, as the site is run online and all communication goes through email.
What we can help with
Cango Bonus Desk AU is an information resource with maths-first explanations of Cango promotions. We can help with questions about how our wagering calculations are built, how a bonus table should be read, or how the welcome pack terms translate into Australian dollars. If you spot an error in our arithmetic, or an offer description that no longer matches the promo card, tell us and we will check and update the page.
We have no access to personal or financial information. Account matters such as pending withdrawals, Sumsub verification, forgotten passwords or failed deposits are handled by the casino’s support team through live chat, since only the casino can see your balance, documents and transactions.
